Subject to submission of a formal proposal and respective adjudication. VAT is added to the values ​​presented at the legal rate in force.

In-person interventions are only available in the Aveiro region, in the municipalities of Aveiro, Ílhavo, Águeda, Albergaria, Oliveira do Bairro, Estarreja, Ovar, Murtosa, Santa Maria da Feira and Oliveira de Azemeis. Travel fees may be charged, depending on the Customer’s address, according to the current price list, available at altcom.pt/prices.

In-person interventions included in the plans have a base duration of 1 hour, with any additional time being charged according to the current price list, available at altcom.pt/prices. They do not carry over to the following month, calendar months are considered. Maximum response time of 8 business hours on PERSONAL and SOHO plans; 4 working hours on PME and PRO plans. Maximum response time of 1 hour for emergencies on PME and PRO plans.